State Farm® Insurance Agent Chris Robinson

"Thank you Nico for all your help!"

"Nico was amazing! I appreciate his advice with my auto! Thank you Nico!!"

"Absolutely love this office and the level of service they provide! Nico was amazing and was able to answer all of my questions regarding my Auto Insurance. Thank you Chris!"

"Nico and Caleb provided me with excellence service and got me at a great rate. Couldn’t ask for better customer service!"

"Thank you Nico for all of your help! Quick and prompt responses from this office!"

"Nico campos is great to work with!"

"I had an excellent experience working with Caleb at State Farm. He helped me navigate a very complicated situation involving purchasing a vehicle through Carvana and then having to switch vehicles shortly after. From start to finish, Caleb was incredibly patient, knowledgeable, and responsive.

What really stood out was how much he went above and beyond to make sure everything was handled correctly. He took the time to explain each step, answered all of my questions, and made what could have been a stressful process feel smooth and manageable.

Caleb’s professionalism and willingness to truly help his clients does not go unnoticed. I’m very grateful for his support and would highly recommend him to anyone needing assistance with their insurance.

Thank you again, Caleb!"

"Nico Campos helpful for my problem solve
He’s very kind and pleasant 👍.
Would recommended to families and friends"

"Nico was absolutely amazing and provided me with incredible benefits. I love this office so much, I highly recommend!"

"Nico was an excellent customer service representative. Thank you so much for helping my insurance needs! 🙏 🙏 🙏"

"Nico is awesome! Very helpful from the start, and makes sure you receive the best customer service. Couldn’t be more pleased with the service I have received from Nico, and now I have amazing insurance coverage!"

"Nico is the man! Couldn’t ask for a better representative!!"

"Nico helped me understand so much about his policy and the coverages that he is. Thank you Nico!"

"Nico helped me understand more about State Farm and the benefits!"

"Nico provided me with excellent customer service and explained all of my coverages. Thank you so much Nico!!!!"

"Nico was extremely helpful and was able to explain my policy clearly. Customer service was 10/10"

"Nico was able to assist with all my insurance needs. State Farm is the best!"

"Nico was excellent and was able to provide me all the information I needed! Thank you Nico and the rest of the office for your help!"

"Nico was very helpful on the phone and did a good job at getting me to understand the benefits."

"Chris Robinson jr helped me out and got me exactly what I wanted. I was in a pinch and need to switch insurance fast and he made sure to get me a great deal as well as a fantastic life insurance policy. Shortly after, my girlfriend needed to switch as well and he was there to make sure the process was easy and made sure we got a great deal. I don’t think I’ll ever be going anywhere else!"

"Nico was so great and sweet and made my whole transaction a delightful process. Thank you Nico!"

"TLDR: Disappointed in service received, charged unexpectedly, and not refunded what I was told I would be. I have found cheaper insurance with higher coverage limits elsewhere.

I wanted to share with anyone that may want this information, the issues I had with this agency. Even if they were to offer lower rates now, I wouldn't go back. First, when I tried to add a new car to my policy back in October, they replaced one car for another, instead of having them both on there. Definitely my mistake for not catching immediately. When I set it up I thought the agent and I were on the same page about adding and not replacing the car, plus my total amount charged was really high so it seemed like both cars and I didn't have a reason to doubt that the agent set it up wrong. I didn't know my other car wasn't covered until I got a fine from the State of Georgia saying my car wasn't insured. I am incredibly lucky my wife and myself didn't get into an accident during that time in that car. I accept this as my fault for not double checking after the agent but it was definitely a scary situation looking back and not something I have dealt with before.

When I had the old car added back to the policy my rate doubled to a crazy high number (even though the car is an '09 Carolla). I started shopping around for new companies and rates. I found one with better coverage, roadside assistance and more included, for about half what StateFarm charged. I signed up for the new insurance and then after cancelling over the phone with the office directly in February and asking if auto payment would be cancelled and I was told that it would be, I was charged anyway.

I figured I would be automatically refunded, but when I wasn't I gave them a call and they agreed I would be sent a check for the amount that I was billed. The agent literally repeated the number back to me and I felt like I had confirmation. A couple of weeks later I received a check for $3, literally hundreds of dollars lower than what was agreed that I was owed over the phone.

I called their office again and they said another check was on its way but it still would be hundreds off of the full amount I was wrongly charged. After the agent looked more into it, he said it was because of backdated charges because of discounts that I was given over several months that I didn't earn because I didn't finish enrollment in the discount program. (Not sure why the discounts were continuously applied if I didn't finish enrollment)

They totalled those discounts that had been applied and then took that money out of the money that I was wrongly autobilled. Looking back now, I'm not even sure if they calculated the amount correctly as I don't have any insight or itemization of what they are saying I owed back to them.

I can see where they are coming from with in collecting the money from the discounts because if I didn't finish enrollment I am not entitled to the discounts, but they didn't let me know they were going to send less or why, when I was on the phone cancelling the first time back in February or a few weeks ago when I called to get what was auto billed refunded.

I may be expecting too much but I do feel I was owed a call or email or something if I am going to be receiving hundreds of dollars less than the refund I was told I was owed."

"Yesterday I called to cancel my insurance because I found a better rate. Nico answered the phone and was very pleasant and knowledgeable. He questioned why I was leaving State Farm so I explained my concerns. He is new and I’d never spoken with him before. He listened completely and responded that he understood. Although he was unable to do anything about the rate he convinced me to allow him to call me back in 6 months. Nico is very personable with excellent customer service. They need more representatives like Nico!"

"Nico provided me with excellence service and attended all my needs promptly. Nico was then able to transfer me over to Chris Robinson Jr. who was able to assist me provide a discount on my autos by helping me finalize my Life Insurance Policy. Thank you so much guys, you all made this process quick and easy!"

"I just got off the phone with the most delightful representative from this office, Nico went above and beyond to make sure that me as a senior who is clueless with today’s technology. I understood all the things that I needed help with pains takingly explaining the nuances and applications of each path. H e was wonderful, very personable, warm, educated and kind .State Farm made an exceptionally good choice when they decided to add him to their staff he represents your company with dignity and compassion. Thank you, Nico sincerely Sperry Kyle"